1. Introduction

Welcome to The EVA Suite (the "Company"). By accessing or using our website, consulting services, or educational products (collectively, the "Services"), you agree to be bound by these Terms of Use. These Terms apply globally to all clients and students.

2. Specific Terms for Businesses (Clients)

For corporate and business entities engaging the Company for Executive Assistant placements or consulting ("the Client"), the specific deliverables, confidentiality obligations, and service-level agreements will be strictly governed by the bespoke Client Service Agreement executed prior to the commencement of services. In the event of a conflict between these Terms of Use and the Client Service Agreement, the latter shall prevail.

3. Specific Terms for Students

For individuals enrolling in The EVA Suite Academy courses ("the Student"), the Company grants a limited, non-exclusive, non-transferable license to access the educational materials solely for personal, non-commercial use. The Student shall not reproduce, distribute, or create derivative works from the course materials. The Company provides educational content "as is" and makes no guarantees regarding specific employment outcomes or financial results.

4. Payments and Currency

All pricing on this website is quoted and processed in South African Rand (ZAR) via our secure payment processor, Paystack. For international Clients and Students, currency conversion is handled entirely by your issuing bank or credit card provider at their prevailing exchange rates. The Company is not responsible for any foreign transaction fees levied by your financial institution.

5. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in Durban, South Africa, in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). For international Clients and Students, the Company agrees to participate in remote arbitration or mediation to facilitate a neutral and practical dispute resolution process.

1. Introduction

This Privacy Policy governs how The EVA Suite ("we", "us", or "our") strictly and securely processes personal information. We operate in absolute compliance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"), as well as upholding the stringent standards of international data protection laws, including the UK General Data Protection Regulation (UK GDPR), US state-level privacy laws, and the United Arab Emirates Federal Data Protection Law (PDPL).

2. Purpose of This Policy

Transparency is foundational to our operations. This policy outlines:

• The specific categories of personal information we securely collect.
• The highly targeted purposes for which your data is processed.
• The lawful bases justifying all data processing activities.
• Your absolute rights as a data subject across all our active jurisdictions.
• The enterprise-grade security architecture we deploy to protect your information.

3. Personal Information We Collect

Information You Provide Voluntarily: We collect essential data when you engage with our consulting services, enroll in The EVA Suite Academy, or apply to join our elite talent pool. This includes:

• Full name, corporate email address, and direct contact numbers.
• Company name, professional title, and organizational hierarchy.
• Specific operational requirements, enquiry details, and strategic communication preferences.
• Comprehensive CVs, application portfolios, and professional references (specifically for talent recruitment).

Information Collected Automatically: To ensure optimal user experience and security, our digital infrastructure automatically logs:

• IP address, browser architecture, and device telemetry.
• Operating system data, encrypted session tokens, and referral pathways.

Information Collected During Strategic Calls:

To guarantee quality assurance, exact compliance, and the accurate recording of executive arrangements, we may securely record and transcribe discovery and consultation calls. The lawful basis for this is our legitimate interest in maintaining flawless records of client strategy and contractual obligations. You will always be explicitly notified prior to any recording. All transcripts are locked in access-controlled environments and retained only for the duration of the engagement plus three years, strictly for compliance purposes.

4. Legal Basis for Processing

The EVA Suite processes your personal data exclusively under the following undeniable lawful grounds:

• Contractual Necessity: To execute Service Level Agreements or take crucial pre-contractual steps at your request.
• Consent: Your explicit, voluntary, and informed consent (e.g., for waitlists and direct marketing).
• Legitimate Interest: Where our operational imperatives are flawlessly balanced with your fundamental privacy rights.
• Legal Compliance: To satisfy statutory, financial, and regulatory obligations globally.

5. How We Utilize Your Information

Data processing at The EVA Suite is strictly purposed for:

• Executing high-level executive placements and consulting mandates.
• Administering The EVA Suite Academy enrollments and credentialing.
• Managing elite recruitment pipelines.
• Deploying targeted, consent-based marketing initiatives.
• Continuous auditing and enhancement of our digital security architecture.

6. Uncompromising Data Security

We do not compromise on security. We deploy enterprise-grade physical, technical, and organizational safeguards. From encrypted data at rest and in transit to strict role-based access controls for our internal teams, your data is shielded against unauthorized access, alteration, or exposure.

7. Disclosure to Third Parties

We will never sell or rent your personal data. Disclosures are strictly limited to:

• Vetted Service Providers: Bound by airtight Data Processing Agreements (e.g., Paystack for secure payments, Google Workspace for encrypted communications).
• Regulatory Authorities: Only when legally compelled by a recognized jurisdiction.

8. Your Absolute Data Rights

Regardless of your jurisdiction (under POPIA, UK GDPR, US frameworks, or UAE PDPL), you retain total sovereignty over your data. You have the right to:

• Access, extract, and port your personal data.
• Demand immediate correction of any inaccuracies.
• Request permanent deletion of your records (the "Right to be Forgotten").
• Withdraw consent for processing at any moment without penalty.

To exercise your rights, please contact our Data Privacy team at: support@theevasuite.com.

To escalate complaints to the South African Information Regulator:
Email: complaints.IR@justice.gov.za | Website: www.justice.gov.za/inforeg

1. Policy Framework

The Company’s refund policies are designed to comply with the South African Consumer Protection Act (CPA). To ensure fairness and consistency, these policies apply universally to all Clients and Students, including international customers, rather than defaulting to the consumer laws of the purchaser's home jurisdiction.

2. Refunds for Businesses (Clients)

Refunds, replacements, and service guarantees for Executive Assistant placements are strictly governed by the bespoke Client Service Agreement executed prior to engagement. Standard consulting fees are non-refundable once the service has been rendered.

3. Refunds for Students (Digital Courses)

Due to the immediate access nature of our digital educational products, the Company maintains a strict policy regarding course enrollments:

• Unaccessed Content: If the Student has purchased a course but has not yet logged into the Academy or accessed any digital materials, the Student is entitled to a full refund if requested within fourteen (14) days of the purchase date.
• Accessed Content: Once the Student has logged in and accessed the course materials, the purchase is deemed final and non-refundable, as the digital IP has been consumed.

4. Processing Refunds

Approved refunds will be processed within five (5) to seven (7) business days. Funds will be credited back to the original payment method in South African Rand (ZAR) via Paystack. The Company is not responsible for any discrepancies in the refunded amount due to currency exchange rate fluctuations between the date of purchase and the date of refund.

The EVA Suite is a registered entity operating out of the Republic of South Africa. For all legal, privacy, or general inquiries, please contact us at: